Cancel & Change Order

Order Cancellation & Change Policy

At Sacher Print, we aim to deliver your customized products quickly and with great care. Because our fulfillment process starts shortly after an order is placed, we encourage all customers to review their order details carefully before completing the checkout.

In this policy, we’ll explain how you can cancel or modify your order, what to do if you made a mistake, and why checking every detail before purchasing is essential.

Why You Should Review Your Order Carefully

Before hitting that final “Place Order” button, take a moment to double-check everything. Once the production begins, your item is being printed, crafted, or personalized — and changes become nearly impossible.

Common Mistakes to Avoid Before Checkout

  • Selecting the wrong color or size
  • Choosing the wrong product variant (e.g., T-shirt vs. hoodie)
  • Entering an incorrect shipping address
  • Typing the wrong email for order confirmation

Why Accuracy Matters

Because our products are often made to order, mistakes in details can’t always be fixed after processing starts. This ensures quick delivery and a smooth experience — but also means your review before checkout is crucial.

Our 4-Hour Cancellation & Modification Window

We completely understand that changes may be needed sometimes. To accommodate this, we allow a short window for edits.

What You Can Do Within 4 Hours

You can request:

  • Order cancellation
  • Modification of shipping information
  • Change of product variant, color, or size

Just make sure you contact us within 4 hours of placing your order.

What Happens After 4 Hours

After 4 hours, your order is typically sent for fulfillment. Once processing begins, we cannot guarantee cancellations or changes. At that stage, your order might already be in production or on its way to you.

How to Request a Change or Cancellation

If you need to modify or cancel an order, please reach out immediately.

Option 1: Contact Us Through Our Website

Visit our Contact Us page and submit your request. Make sure to include:

  • Your order number
  • A clear explanation of your request
  • Any screenshots or order confirmation details

Option 2: Email Our Support Team

You can email us directly at support@sacherprint.com.
Please include your order number, and specify exactly what needs to be changed or canceled. We’ll respond as soon as possible.

Orders Already Processed or Shipped

Why We Can’t Cancel Once Processing Begins

Once your order moves into production, it’s already being customized, printed, or prepared for shipment. At this stage, we cannot halt or alter the process.

What to Do After You Receive Your Order

If your item has already been shipped or delivered, you can refer to our Return & Refund Policy for post-delivery options. However, customized or personalized products are typically non-returnable unless defective.

Important Note on Wrong Selections

Color, Size, and Product Type Mistakes

Please double-check all order details — especially product color, size, and type — before completing your purchase.
If you mistakenly choose the wrong option and the order has been processed, we unfortunately cannot offer a refund, exchange, or replacement.

Why We Don’t Accept Exchanges for Wrong Selections

Because our items are often made-to-order, every detail is printed or personalized based on your input. Producing replacements for incorrect selections would require creating an entirely new product.

Customer Responsibility & Double-Checking Orders

How to Ensure a Smooth Ordering Experience

  • Review your order summary carefully before checkout
  • Confirm your size guide and product style
  • Double-check your shipping address and contact email

Examples of Information to Confirm Before Checkout

✅ Correct product type (e.g., mug, T-shirt, necklace)
✅ Accurate size and color
✅ Proper shipping details
✅ Correct personalization or custom text

By reviewing your details before checkout, you’ll help us process your order smoothly and avoid unnecessary delays or errors.

Contact Information

We’re always happy to help with your order inquiries. You can reach us using the following details:

Your satisfaction is our top priority — and we’re here to assist you with care and efficiency.

Conclusion

At Sacher Print, we value transparency, quality, and customer happiness. Our 4-hour cancellation and modification window ensures we can process your order efficiently while still giving you a fair opportunity to make corrections.

Please remember: always double-check your order information — such as size, color, and product type — before placing your order. This small step helps prevent mistakes and ensures a perfect shopping experience every time.

FAQs

1. Can I change my address after placing an order?
Yes, as long as it’s within 4 hours of placing your order. After that, address changes are not guaranteed.

2. What if I ordered the wrong size or color?
Unfortunately, we cannot refund or exchange items if incorrect details were provided by the customer. Please review your selections carefully before checkout.

3. How can I know if my order is still within the 4-hour window?
Check the time of your confirmation email. If it’s been less than 4 hours, contact us right away via email or our contact page.

4. Do you offer refunds for customized products?
We only issue refunds for defective or damaged products, not for incorrect selections made by the buyer.

5. How do I contact Sacher Print customer support?
Simply email us at support@sacherprint.com or visit our Contact Us page. We respond to all inquiries during business hours (Mon–Fri, 9 AM–5 PM EST).